In 2001, we started sending a one-page letter to our clients and other key executives in the insurance industry. These letters contain our thoughts on current situations, ideas and management concepts that may be helpful to you.
This section contains these documents. Please click on a heading to link directly to that letter. The title of each letter is a link that will connect you to a downloadable and printable version.
| April, 2008 |
How Much Change Do You Need? |
| March, 2008 |
Taking Advantage of Adversity |
| February, 2008 |
Leadership in Action |
| January, 2008 |
The Difficulty of Gaining Financial Benefits from IT Solutions |
| December, 2007 |
Bill Domings, New President and CEO |
| November, 2007 |
Needs, Wants and Expectations |
| October, 2007 |
Revving Up the Customer Service Engine |
| September, 2007 |
Organizational Darwinism |
| August, 2007 |
Do You Have a Slough of Great Ideas? |
| July, 2007 |
Expense Allowables – An Executive Tool for Expense Management |
| June, 2007 |
Conversations to Avoid |
| May, 2007 |
Managing Your Informal Structure |
| April, 2007 |
Employee
Incentive Compensation Plan
Mistakes to Avoid |
| March, 2007 |
Managing Up -- A Necessary Skill for Everyone |
| February, 2007 |
Focusing
Underwriting, Customer Service and Claims
On Profitable Sales and Revenue Growth |
| January, 2007 |
Is
it Time for an Operational Review? |
| December, 2006 |
Leave
My Department Alone |
| November, 2006 |
How
to be Successful Without Working Hard or Accomplishing Anything |
| October, 2006 |
Multi-Functional
Teams |
| September, 2006 |
Expense
Management – Focusing Everyone on the Right Goals |
| August, 2006 |
High
Intensity Organizations – Laying the Foundation |
| July, 2006 |
Employees
As Stakeholders |
| June, 2006 |
How
to Cut Costs Without Cutting Your Own Throat |
| May, 2006 |
10
Rules for Being Personally Effective |
| April, 2006 |
The
Right Infrastructure |
| March, 2006 |
People – Your
Most Important Resource |
| February, 2006 |
Too
Many Meetings |
| January, 2006 |
Mission,
Vision and Values – Make Them Meaningful and Useful |
| December, 2005 |
Management Concepts |
| November, 2005 |
Knowing What Is Really Going On - The Basis for Good Decisions |
| October, 2005 |
Controlling
Expenses |
| September, 2005 |
Who's
Responsible for What? |
| August, 2005 |
Don't
Keep - And Stop Creating - Poor, Ineffective Managers |
| July, 2005 |
A
Buyers Guide to Staffing Models |
| June, 2005 |
Is
Your Company a Marketing Organization? |
| May, 2005 |
The
Power of an Ownership Culture |
| April, 2005 |
Becoming
a Lean Organization |
| March, 2005 |
The Argument
Against Working Managers |
| February, 2005 |
Creating
a Virtual Model Office |
| January, 2005 |
Overcoming
Organizational Inertia |
| December, 2004 |
Expense
Problems? |
| November, 2004 |
Creating
and Managing Change – An Executive's Perspective |
| October, 2004 |
The Right Organization Structure |
| September, 2004 |
How Clear is Your Vision? |
| August, 2004 |
On Being Fired or Demoted . . . |
| July, 2004 |
The First Step in a Growth Strategy |
| June, 2004 |
Crummy Jobs |
| May, 2004 |
A Culture Trap |
| April, 2004 |
Periodic Fundamental Reviews |
| March, 2004 |
How Many Managers Should a Company Have? |
| February, 2004 |
Effectively Managing Your Informal Organization Structure |
| January, 2004 |
How to Make the Most of the Improving Economy |
| December, 2003: |
What We Do |
| November, 2003: |
Building a Marketing Organization |
| October, 2003: |
Moving Beyond Management 101: Postgraduate Time Management for Executives |
| September, 2003: |
Does Your Organization Suffer From Too Many Swing Thoughts? |
| August, 2003: |
How To 'Bank' Those Elusive Efficiency Improvement Benefits |
| July, 2003: |
Reinvent Yourself Before Reinventing Your Company. |
| June, 2003: |
How effectively does your company deal with change? |
| May, 2003: |
What's Wrong When Teams Don't Work? |
| April, 2003: |
How to Make Your Employee Incentive Plan Work? |
| March, 2003: |
Where Have All the Savings Gone? |
| February, 2003: |
Is "Good Enough" Ever Good Enough? |
| January, 2003: |
Organization Structure -- Too Important to Have Just Happen |
| December, 2002: |
Executive Time Management |
| November, 2002: |
What's the Secret Behind High Intensity Organizations? |
| October, 2002: |
So... When Do We Start? |
| September, 2002: |
How Many Employees Should Report to a Manager? |
| August, 2002: |
Is It Time To Move To Expense Allowables? |
| July, 2002: |
Eat, Fish or Do Something Really Important? |
| June, 2002: |
Are You Getting Full Value from your Success Measures? |
| May, 2002: |
Where do you go when you need advice? |
| April, 2002: |
Employee Compensation -- Entitlement or Motivator? |
| March, 2002: |
Are You Designed to be Successful? |
| February, 2002: |
Do You Have Everyone Pulling on the Same End of the Rope? |
| January, 2002: |
In the Good Old Days . . . |
| December, 2001: |
1996 -- It Was a Very Good Year. |
| November, 2001: |
Budget Season -- Is It Ever Over? |
